Soup Nazi Response

Yeganeh’s belief system seems a little too extreme. His philosophy “The customer is always wrong and I’m always right” goes against the biggest rule of customer service: The Customer comes first. Seemingly every great business treats the customer with respect and great service. On top of that, what restaurant has rules for waiting in line? I can’t imagine getting screamed at by a manager or owner for having fun while standing in line This is where his business is a little too extreme. Imagine how bigger his business would be if he just eliminated his “Philosophy” and his “Line Rules”.

            

In some cases, his belief systems seem beneficial. When I worked at Dairy Queen, my boss was very picky on how she wanted things. For instance, making sure there wasn’t one little spot on our shirts and that we used the correct hand to scoop out the candy. One co-worker, Luis, was fired because he had a little spot on his shirt. But I guarantee you at that Dairy Queen; we had the cleanest shirts, best looking ice cream and the cleanest store. In Yeganeh’s case, he tells his crew to “Clean the parsley 8 times, not 5 or 6.” He also fires someone for leaving a mushroom on the floor.  Even as crazy as it seems, I believe that Yeganeh’s pickiness is partially the reason for his business’ success. It makes the workers actually do things correctly.

Yeganeh admits to suffering from perfectionism. This probably creates his crazy ideas about how to run a business. The customer service ideas and the line rules need to be fixed. On the other hand, his needy ways have created a popular business in New York.

               

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